Course Description
Business Process Modelling and Analysis

Overview

Business Process Modelling & Analysis is a crucial component of Business Process Improvement (BPI) efforts such as BPR or TQM. It is also a critical but often overlooked activity in new systems development. Transitioning to e-Business mandates rigorous business process modeling.

In this seminar, you will learn the skills necessary to lead your team through a breakthrough business process redesign. The training course will cover how to: identify your customers, people's roles and responsibilities; model your current processes using state-of-the-art Use Case and UML business process modeling techniques; understand the current processes through business process analysis and identify areas for radical improvements; develop new business process alternatives through innovative thinking; extend your processes to your customers and suppliers, and embed your organization's knowledge into your new business process. In this training course, you will also learn how to justify your results and map your process models into business and systems requirements.

Process improvement efforts often stall in the implementation stage. During the workshop, you will learn how to avoid the common pitfalls, communicate with Use Cases and UML and develop a common language and a strong partnership between business and Information Technology (IT). This course will also show practical ways to tightly integrate the business process modeling and the systems development lifecycle.

Currently, there are multitudes of methods and hundreds of tools that claim to support process and knowledge management. In this course, you will learn how to select and evaluate methods and tools that are right for your project and fit your organization's culture.

Objectives

• Provide a framework for understanding business processes
• Map interfaces and extend your processes to your customers and suppliers
• Extensive coverage of process measurements and analysis
• Intro to Use Cases, Business Components and the Unified Modeling Language (UML)
• Learn how to manage business requirements
• Comprehensive process and knowledge management methods and tools evaluation
• Build a business case for your new processes and gain executive buy-in
• Generate policies and procedures templates from your business process models
• Take home workbook and case studies solutions as reference

Business Analysis

• Understand your external and internal customers and identify core processes
• Measure to determine customer satisfaction, bottlenecks, capacity limitations and the costliest  parts of your existing processes
• Become a leader in business problem-solving through innovative thinking.

Business Technology

• Learn object-oriented modeling, the method used to model both business processes and the  supporting information systems
• Understand today's business process technology enablers including the web, distributed components and workflow and knowledge management tools
• Learn how to integrate business process modeling and the systems development lifecycle.

Course Content

• Business process - concepts & principles
• Process improvement lifecycle
• Modeling processes with Use Cases and Activity Diagrams
• Quantifying processes - Key Performance Measures.
• Identifying patterns for improvement
• Business process redesign for e-Business - not just another BPR
• Modeling the Extended Enterprise
• Gathering and managing business requirements
• How to justify investment and measure success
• Selecting methods and tools
• The process improvement impact on organization structure

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